Tuesday, October 27, 2020
sandsiv+

SANDSIV Named a Substantial CXM Market Challenger in Omdia Report

ZURICH, SWITZERLAND, 14.10.2020 – Customer Experience Management (CXM) pioneers SANDSIV announces that it has been named a Substantial Market Challenger in Omdia’s Market Radar for AI-Enabled Experience Management Platforms. Omdia evaluated nine XM systems on the range of their capabilities, the depth of their AI implementations, the breadth of their data-gathering functionality, and the maturity [...]

October 14, 2020 admin Customer Experience, Customer Intelligence, CXM, Digital Transformation, Kuberbetes, sandsiv+, Voice of the Customer Comments Off on SANDSIV Named a Substantial CXM Market Challenger in Omdia Report

SANDSIV Publishes Landmark Research on Digital Transformation Measurement

White paper presents new metrics for measuring, improving digitization efforts ZURICH, SWITZERLAND, 24.09.2020 – For years, companies have sought to digitize the customer experience. But what exactly does such digital transformation entail? And how can companies measure its impact on customer sentiment? SANDSIV, makers of sandsiv+, the world’s most advanced customer-intelligence software platform, discuss these questions [...]

September 24, 2020 admin Customer Experience, Customer Intelligence, Digital Transformation, sandsiv+ Comments Off on SANDSIV Publishes Landmark Research on Digital Transformation Measurement

SANDSIV Adds New Survey Channel to its Next Generation CX Management Solution

Messenger Channel offers, freedom, flexibility ZURICH, SWITZERLAND, 11.06.2020 – Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+ platform. Messenger Channel replaces sandsiv+’s popular SMS Channel, adding support for multiple messaging platforms along with a host of other advances. Businesses have long relied on customer surveys to uncover customer sentiment and guide [...]

June 11, 2020 admin Customer Experience, CXM, sandsiv+, Voice of the Customer Comments Off on SANDSIV Adds New Survey Channel to its Next Generation CX Management Solution

SANDSIV Announces Customer Intelligence Application, VOC CI

AI-powered add-on integrates BI with industry’s most advanced CXM platform ZURICH, 04.06.2020 – For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform has helped companies understand their customers. Now it brings that understanding to the heart of business operations with VOC CI, the Customer Intelligence (CI) application available now as an add-on for sandsiv+. Companies [...]

June 4, 2020 admin Customer Analytics, Customer Experience, Customer Intelligence, CXM, sandsiv+, Voice of the Customer Comments Off on SANDSIV Announces Customer Intelligence Application, VOC CI

SANDSIV Announces Unlimited-Data Pricing Model

Pioneering CXM platform now available, affordable to companies of all sizes ZURICH, SWITZERLAND, 14.05.2020 – SANDSIV’s AI-powered customer experience management (CXM) platform, sandsiv+, has revolutionized the way companies serve their customers. Today, SANDSIV announces a pricing model just as innovative as their flagship technology platform: unlimited surveys, unlimited data, users, and reporting. The new model [...]

May 14, 2020 admin CXM, sandsiv+, VOC HUB, Voice of the Customer Comments Off on SANDSIV Announces Unlimited-Data Pricing Model

SANDSIV and Tech Mahindra Partner to Deliver the Most Powerful Data-driven CX Experience for Their Clients

ZURICH, SWITZERLAND, 23.04.2020 – Two of the customer experience (CX) tech spaces leaders are partnering to deliver a complete package to their clients. SANDSIV, with their core product sandsiv+, delivers the most powerful AI-driven customer intelligence system in the world. Tech Mahindra is a leading provider of digital transformation, consulting and business reengineering services and solutions. [...]

April 23, 2020 admin Customer Experience, CXM, Partner, sandsiv+, VOC HUB, Voice of the Customer Comments Off on SANDSIV and Tech Mahindra Partner to Deliver the Most Powerful Data-driven CX Experience for Their Clients

SandSIV Strengthens EMEA Presence with Global Multiyear Agreement

New client is Africa’s leading telco, covers 20+ African, ME markets ZURICH, 17.12.2019 – SandSIV, provider of enterprise Voice of the Customer (VOC) solutions, proudly announces that it will serve as the VOC solution for Africa’s leading mobile telecommunications operator. For SandSIV, the agreement represents an opportunity to showcase its solutions in one of the [...]

December 17, 2019 admin Customer Analytics, Customer Experience, sandsiv+, Telecom, Voice of the Customer Comments Off on SandSIV Strengthens EMEA Presence with Global Multiyear Agreement

SANDSIV Announces Adoption of Kubernetes Container Orchestration System

Industry-leading VOC solution sandsiv+ now available more widely, more scalable – ZURICH, SWITZERLAND, July 18th 2019 – SANDSIV, already EMEA’s leading provider of CXM solutions, announces its adoption of the Kubernetes (K8s) container-orchestration system. The move radically expands SANDSIV’s market reach by allowing its state-of-the-art Voice of the Customer enterprise solution to run on any on-premise [...]

July 18, 2019 admin Kuberbetes, sandsiv+, VOC HUB, Voice of the Customer 0

A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities

ZURICH, SWITZERLAND, 05.04.2019 – SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. A1 Telekom Austria Group joins a large roster of international businesses, including Fastweb, Lufthansa Group, Axa, Vodafone and Iberdrola, who benefit from [...]

April 5, 2019 admin Customer Experience, sandsiv+, Telecom, VOC HUB, Voice of the Customer 0

GDPR 2018 – Introducing anonymo™ by SandSIV, an Innovative Anonymization Tool for Data Processing

Large organizations no longer have to worry about GDPR compliance with the addition of anonymo™, a full-integrated, stand-alone, GDPR-compliant, privacy enhancing tool that applies anonymization to sensitive data. Zurich, Switzerland, 17th January 2018 — With organizations facing growing pressure from the imminent May 2018 General Data Protection Regulation (GDPR) deadline, SandSIV is proud to announce anonymo™, [...]

January 17, 2018 admin Customer Analytics, Customer Experience, GDPR, sandsiv+, VOC HUB 0

Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback

Zurich, 18th October 2017 — SandSIV, the Customer Experience (CX) Platform provider, has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of [...]

October 18, 2017 admin Customer Analytics, Customer Experience, GDPR, sandsiv+, VOC HUB 0

SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

New Salesforce app launched by European Customer Experience Management (CXM) pioneer SandSIV to improve the customer experience through deeper, more holistic insight, and provide greater staff motivation and engagement. Zürich, 20th April 2017. SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions, today announced the release of [...]

April 20, 2017 admin APPs, sandsiv+, VOC HUB 0

One Of The World’s Top 10 Insurance Companies Chooses SandSIV, To Build And Roll-Out Its Real-Time Customer Feedback Ecosystem

Zürich, 14 March 2017. SandSIV, one of the leading European providers of integrated enterprise Voice of the Customer (VOC) and Customer Experience Management (CXM) software solutions, today announced the signature of a multi-year agreement with one of the world’s top 10 insurance companies, to build and roll out its real-time customer feedback ecosystem. Within the scope [...]

March 14, 2017 admin Customer Analytics, Customer Experience, sandsiv+, VOC HUB, Voice of the Customer 0

Six of The Most Recommended Brands In 2015 Relied On SandSIV’s SaaS Customer Experience Management Solution

Since 2010, SandSIV has delivered a Customer Experience Management Solution that really helps its clients to achieve solid results in customer satisfaction while improving the bottom line. Zurich, Switzerland, November 3, 2015, The team at SandSIV was happy to hear the news that 6 of its clients were considered the most recommended brands in 2015, according to an [...]

November 3, 2015 admin Market Research, sandsiv+, VOC HUB Comments Off on Six of The Most Recommended Brands In 2015 Relied On SandSIV’s SaaS Customer Experience Management Solution

Salt chooses SandSIV solution for the even more customer centric approach

Salt signed a contract with SandSIV to start a Voice of the Customer (VoC) program using a SaaS (Software as a Service) based customer feedback application. The VoC program solution works across multiple channels (web, email, SMS, IVR) in multiple languages.  Initial focus is on systematic short term customer ratings of interaction experience events (extending [...]

June 3, 2015 admin Customer Experience, sandsiv+, Telecom, VOC HUB, Voice of the Customer 0

Hypatia Research Group places SANDSIV in Galaxy™ Leadership Orbit

SANDSIV Ranks Highly in 2014 “Voice of the Customer” Vendor Evaluations Industry analyst and market research firm Hypatia Research Group recently announced the publication of its unique primary research study, entitled “Operationalizing Enterprise Voice of the Customer: Best Practices, Maturity Models, and 2014 Galaxy™ Vendor Evaluations.” Hypatia Research Group conducted a comprehensive vendor evaluation of 23 [...]

November 12, 2014 admin Market Research, sandsiv+, VOC HUB 0

UPC Cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment. VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform for classifying large volumes of customer feedbacks in real-time. In a live environment, with VoC [...]

October 16, 2014 admin Customer Analytics, Customer Experience, sandsiv+, Telecom, VOC HUB, Voice of the Customer Comments Off on UPC Cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

SandSIV Publishes New Customer Experience Management (CXM) Framework White Paper

Zurich, Switzerland, 16th June, 2014: SandSIV, a Swiss based expert in the field of Customer Experience Management (CXM), and developer of the VoC Hub, an end-to-end platform for capturing, analyzing and visualizing the Voice of the Customer (VoC), has just updated its in-house developed CXM Framework. SandSIV is a company that specializes in helping its clients [...]

June 16, 2014 admin Resources, sandsiv+ Comments Off on SandSIV Publishes New Customer Experience Management (CXM) Framework White Paper

SandSIV Launches Voice of the Customer Hub (VoC HUB™)

ZURICH, May 21, 2014 SandSIV, the Swiss developer of SaaS based Voice of the Customer technologies and recognized expert in Customer Experience Management, has just launched the VoC Hub™, a groundbreaking new unified Customer Intelligence platform that transforms big customer data flows into measurable and actionable business insights. SandSIV has a long track record of delivering [...]

May 21, 2014 admin sandsiv+, VOC HUB Comments Off on SandSIV Launches Voice of the Customer Hub (VoC HUB™)