Sunday, December 4, 2022
SANDSIV NEWS

SANDSIV successfully expands its Partner Program across the globe

Global program enables SANDSIV partners to take advantage of pioneering CX technology best rated in the world ZURICH, Switzerland (November 30, 2022)—SANDSIV, a global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) business solutions, today announced the enhancement of its Partner Program, expanding its global reach and enabling partners in EMEA, [...]

November 30, 2022 Silvia Bello AI, Customer Analytics, Customer Experience, CXM, Partner, sandsiv+, Voice of the Customer Comments Off on SANDSIV successfully expands its Partner Program across the globe

SANDSIV extends collaboration with Poste Italiane for three years

The contract extends SANDSIV and Poste Italiane’s collaboration for an additional three years, highlighting SANDSIV’s commitment to security and compliance. ZURICH, Switzerland (November, 24 2022)—SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has been awarded a three-year contract with Poste Italiane, Italy’s leading postal, banking, financial and telecommunication services provider. [...]

November 23, 2022 Silvia Bello Customer Analytics, Customer Experience, Customer Intelligence, CXM, sandsiv+, Telecom, Voice of the Customer Comments Off on SANDSIV extends collaboration with Poste Italiane for three years

SANDSIV Named Champion in the 2022 SoftwareReviews Emotional Footprint Awards

ZURICH – October 13, 2022 – SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, announced today that it has been recognized as the #1 leading software vendor and the Champion in the 2022 Emotional Footprint Awards from SoftwareReviews, a division of IT research and consulting Info-Tech Research Group.  These results are unique, as [...]

October 13, 2022 Silvia Bello Customer Experience, Customer Intelligence, CXM, Market Research, sandsiv+, Sentiment Analysis, VOC Analysis, Voice of the Customer Comments Off on SANDSIV Named Champion in the 2022 SoftwareReviews Emotional Footprint Awards
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SANDSIV Opens Valencia Office, Expanding its Capabilities to Serve the Spanish Market

The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better  VALENCIA, Spain (June 30, 2022)—SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The [...]

June 30, 2022 Silvia Bello Customer Experience, Customer Intelligence, Market Research, Voice of the Customer Comments Off on SANDSIV Opens Valencia Office, Expanding its Capabilities to Serve the Spanish Market
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Swisscom and SANDSIV Look Forward to Continued Success After Celebrating Year One of Their Partnership

SANDSIV’s highly secure, hyper-modern, on-prem VoC solution has enhanced Swisscom’s position as a leader in Customer Experience ZURICH, Switzerland (May, 31 2022)— Swisscom, Switzerland’s leading telecommunications provider, and SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, are celebrating year one of a successful partnership that has continued to elevate Swisscom’s [...]

May 31, 2022 Silvia Bello AI, Customer Experience, Digital Transformation, sandsiv+, Telecom, Voice of the Customer Comments Off on Swisscom and SANDSIV Look Forward to Continued Success After Celebrating Year One of Their Partnership

SANDSIV Named Gold Medallist and Leader in the 2022 SoftwareReviews VOC Data Quadrant

Customers have spoken: sandsiv+ is rated #1 Voice of the Customer (VOC) software in the world ZURICH – March 23, 2022 – SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, announced today that it has been recognized as the #1 leading software vendor and the Gold [...]

March 23, 2022 admin Customer Experience, CXM, Market Research, sandsiv+, Voice of the Customer Comments Off on SANDSIV Named Gold Medallist and Leader in the 2022 SoftwareReviews VOC Data Quadrant

SANDSIV Wins Frost & Sullivan Award for Leadership in European Voice of the Customer (VoC) Industry

ZURICH, SWITZERLAND, 24.06.2021 – SANDSIV, EMEA’s leading customer experience management solution provider, has won the 2021 Frost & Sullivan Best Practices Product Leadership Award in the European Voice of the Customer industry. The award follows recognition of SANDSIV’s flagship sandsiv+ platform by both Gartner and Forrester Research as a VoC market leader, marking SANDSIV’s arrival [...]

June 24, 2021 admin AI, Customer Analytics, Customer Intelligence, CXM, sandsiv+, Sentiment Analysis, VOC Analysis, Voice of the Customer Comments Off on SANDSIV Wins Frost & Sullivan Award for Leadership in European Voice of the Customer (VoC) Industry

SANDSIV Recognized in Now Tech Voice of the Customer Vendors Report 2021 of a global market research company

ZURICH, 08.03.2021 – SANDSIV, leading Customer Experience Management solution provider in EMEA, today announced it has been recognized in the Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2021 report published by Forrester Research. The VoC landscape is highly competitive. The report is an overview of 39 vendors, categorized by size and functionality, to help CX professionals make [...]

March 24, 2021 admin Customer Experience, CXM, Market Research, sandsiv+, Voice of the Customer Comments Off on SANDSIV Recognized in Now Tech Voice of the Customer Vendors Report 2021 of a global market research company

Poste Italiane Selects SANDSIV to Deliver a More Customer-Focused Future

ZURICH, SWITZERLAND, 29.10.2020 – Customer experience pioneer SANDSIV proudly announces that it has been chosen to help elevate the CXM program of Italy’s largest logistics operator. Poste Italiane chose SANDSIV over competitors on the basis of its innovative features, secure and stable architecture, and proven cost-effectiveness. With more than 35 million customers, a workforce of [...]

October 29, 2020 admin Customer Experience, CXM, sandsiv+, Voice of the Customer Comments Off on Poste Italiane Selects SANDSIV to Deliver a More Customer-Focused Future

SANDSIV Named a Substantial CXM Market Challenger in Omdia Report

ZURICH, SWITZERLAND, 14.10.2020 – Customer Experience Management (CXM) pioneers SANDSIV announces that it has been named a Substantial Market Challenger in Omdia’s Market Radar for AI-Enabled Experience Management Platforms. Omdia evaluated nine XM systems on the range of their capabilities, the depth of their AI implementations, the breadth of their data-gathering functionality, and the maturity [...]

October 14, 2020 admin Customer Experience, Customer Intelligence, CXM, Digital Transformation, Kuberbetes, sandsiv+, Voice of the Customer Comments Off on SANDSIV Named a Substantial CXM Market Challenger in Omdia Report

SANDSIV Publishes Landmark Research on Digital Transformation Measurement

White paper presents new metrics for measuring, improving digitization efforts ZURICH, SWITZERLAND, 24.09.2020 – For years, companies have sought to digitize the customer experience. But what exactly does such digital transformation entail? And how can companies measure its impact on customer sentiment? SANDSIV, makers of sandsiv+, the world’s most advanced customer-intelligence software platform, discuss these questions [...]

September 24, 2020 admin Customer Experience, Customer Intelligence, Digital Transformation, sandsiv+ Comments Off on SANDSIV Publishes Landmark Research on Digital Transformation Measurement

SANDSIV Adds New Survey Channel to its Next Generation CX Management Solution

Messenger Channel offers, freedom, flexibility ZURICH, SWITZERLAND, 11.06.2020 – Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+ platform. Messenger Channel replaces sandsiv+’s popular SMS Channel, adding support for multiple messaging platforms along with a host of other advances. Businesses have long relied on customer surveys to uncover customer sentiment and guide [...]

June 11, 2020 admin Customer Experience, CXM, sandsiv+, Voice of the Customer Comments Off on SANDSIV Adds New Survey Channel to its Next Generation CX Management Solution

SANDSIV Announces Customer Intelligence Application, VOC CI

AI-powered add-on integrates BI with industry’s most advanced CXM platform ZURICH, 04.06.2020 – For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform has helped companies understand their customers. Now it brings that understanding to the heart of business operations with VOC CI, the Customer Intelligence (CI) application available now as an add-on for sandsiv+. Companies [...]

June 4, 2020 admin Customer Analytics, Customer Experience, Customer Intelligence, CXM, sandsiv+, Voice of the Customer Comments Off on SANDSIV Announces Customer Intelligence Application, VOC CI

SANDSIV Announces Unlimited-Data Pricing Model

Pioneering CXM platform now available, affordable to companies of all sizes ZURICH, SWITZERLAND, 14.05.2020 – SANDSIV’s AI-powered customer experience management (CXM) platform, sandsiv+, has revolutionized the way companies serve their customers. Today, SANDSIV announces a pricing model just as innovative as their flagship technology platform: unlimited surveys, unlimited data, users, and reporting. The new model [...]

May 14, 2020 admin CXM, sandsiv+, VOC HUB, Voice of the Customer Comments Off on SANDSIV Announces Unlimited-Data Pricing Model

SANDSIV and Tech Mahindra Partner to Deliver the Most Powerful Data-driven CX Experience for Their Clients

ZURICH, SWITZERLAND, 23.04.2020 – Two of the customer experience (CX) tech spaces leaders are partnering to deliver a complete package to their clients. SANDSIV, with their core product sandsiv+, delivers the most powerful AI-driven customer intelligence system in the world. Tech Mahindra is a leading provider of digital transformation, consulting and business reengineering services and solutions. [...]

April 23, 2020 admin Customer Experience, CXM, Partner, sandsiv+, VOC HUB, Voice of the Customer Comments Off on SANDSIV and Tech Mahindra Partner to Deliver the Most Powerful Data-driven CX Experience for Their Clients

SandSIV Strengthens EMEA Presence with Global Multiyear Agreement

New client is Africa’s leading telco, covers 20+ African, ME markets ZURICH, 17.12.2019 – SandSIV, provider of enterprise Voice of the Customer (VOC) solutions, proudly announces that it will serve as the VOC solution for Africa’s leading mobile telecommunications operator. For SandSIV, the agreement represents an opportunity to showcase its solutions in one of the [...]

December 17, 2019 admin Customer Analytics, Customer Experience, sandsiv+, Telecom, Voice of the Customer Comments Off on SandSIV Strengthens EMEA Presence with Global Multiyear Agreement

SANDSIV Announces Adoption of Kubernetes Container Orchestration System

Industry-leading VOC solution sandsiv+ now available more widely, more scalable – ZURICH, SWITZERLAND, July 18th 2019 – SANDSIV, already EMEA’s leading provider of CXM solutions, announces its adoption of the Kubernetes (K8s) container-orchestration system. The move radically expands SANDSIV’s market reach by allowing its state-of-the-art Voice of the Customer enterprise solution to run on any on-premise [...]

July 18, 2019 admin Kuberbetes, sandsiv+, VOC HUB, Voice of the Customer 0

A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities

ZURICH, SWITZERLAND, 05.04.2019 – SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. A1 Telekom Austria Group joins a large roster of international businesses, including Fastweb, Lufthansa Group, Axa, Vodafone and Iberdrola, who benefit from [...]

April 5, 2019 admin Customer Experience, sandsiv+, Telecom, VOC HUB, Voice of the Customer 0

GDPR 2018 – Introducing anonymo™ by SandSIV, an Innovative Anonymization Tool for Data Processing

Large organizations no longer have to worry about GDPR compliance with the addition of anonymo™, a full-integrated, stand-alone, GDPR-compliant, privacy enhancing tool that applies anonymization to sensitive data. Zurich, Switzerland, 17th January 2018 — With organizations facing growing pressure from the imminent May 2018 General Data Protection Regulation (GDPR) deadline, SandSIV is proud to announce anonymo™, [...]

January 17, 2018 admin Customer Analytics, Customer Experience, GDPR, sandsiv+, VOC HUB 0

Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback

Zurich, 18th October 2017 — SandSIV, the Customer Experience (CX) Platform provider, has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of [...]

October 18, 2017 admin Customer Analytics, Customer Experience, GDPR, sandsiv+, VOC HUB 0