End Users Unanimously Declare sandsiv+ as Gold Medallist and Leader for the Third Consecutive Time, Surpassing 15 Competing VoC Vendors
ZURICH – March 28, 2024 – SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, announced today that it has been recognized as global Gold Medallist and Leader in the 2024 Voice of the Customer (VOC) Software Data Quadrant report from SoftwareReviews, a division of IT research and consulting Info-Tech Research Group. SANDSIV has once again maintained its leading position for the third consecutive year, following the achievements in both 2022 and 2023. This reaffirms the company’s unwavering commitment and the contentment expressed by current users, as evidenced by a thorough assessment encompassing product features, vendor expertise, capabilities, and emotional sentiment.
“We fiercely believe in empowering the Voice of the Customer, making it our daily commitment. Anchored in our dedication to customer satisfaction, our AI-based solution sandsiv+ ensures we stay up to date and meet the ever-changing and continuously updating needs of our clients. Achieving the top position for the third year in a row is a testament to our persistence, showcasing SANDSIV’s ongoing commitment to delivering outstanding service across all touchpoints,” declared Federico Cesconi, CEO at SANDSIV.
SANDSIV has been recognized as a Gold Medallist by SoftwareReviews, achieving an impressive composite score of 8.4 for its VoC software, sandsiv+. This accomplishment secures the top position among the 16 VoC vendors featured in the report, which includes industry players like Qualtrics, Medallia, SurveyMonkey, GetFeedback, Gainsight, Alchemer, Forsta, AskNicely, InMoment, ConcentrixCX, and SurveySparrow.
The report analyses the entire software Customer Experience, influenced by both the interaction with the software itself and the relationship with the vendor. The report assesses enterprise software based on these dual dimensions, offering a thorough insight into the product and aiding in the identification of vendors capable of excelling in both aspects.
In this context, SANDSIV achieved the highest scores in key areas such as Vendor Support, Availability and Quality of Training, Business Value Created, earning the first position in all of them. The company also received high scores in Product Strategy and Rate of Improvement, Easy of Administration, Breadth of Features, Easy of Implementation, and Easy of Data Integration, with an impressive average vendor capability satisfaction of 86%.
Regarding Product Features, sandsiv+ outscored in Multi-Channel Data Collection and Text Analytics, Sentiment Analytics, and Alerts, achieving the highest overall product satisfaction of 87%.
In addition to being named a gold medallist, SANDSIV also kept a score of +97 in SoftwareReviews’ 2024 Emotional Footprint. This index gauges the sentiment of customer experience associated with software vendors, further solidifying SANDSIV’s commitment to delivering exceptional service and customer satisfaction.
According to Ben Dickie, Research Director at Info-Tech Research Group: “In a fast-evolving marketplace, knowing what your customers expect is essential. Without a formal voice-of-the-customer program to capture, analyze, and most importantly – act – on customer feedback, you’re flying blind. Voice-of-the-customer software is a powerful enabler of this capability, providing organizations with comprehensive capabilities to ingest and measure customer sentiment from a variety of different channels. SANDSIV has done an impressive job at providing deep customer insights via its text analytics capabilities, which can analyze customer feedback at scale from a variety of endpoints – surveys, social, and reviews, to name a few. Their placement as the top vendor in our VoC category speaks to the incredibly positive reviews they’ve garnered from customers not just on their product, but also on an outstanding service experience and excellent pace of innovation.”
The company eagerly anticipates the potential impact of these results and remains committed to empowering partners and clients with the insights necessary for their success. For more information or to request a demo, visit sandsiv.com.
To read the report and product scorecard, visit https://www.softwarereviews.com/awards/data-quadrant-awards-2024-voice-of-the-customer
Learn more about SANDSIV latest awards: https://sandsiv.com/sandsiv-awards-recognitions/
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About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
About SANDSIV
SANDSIV is a pioneering force in AI-driven Customer Experience Management (CXM) enterprise solutions. Through its state-of-the-art sandsiv+ CXM software, SANDSIV empowers businesses worldwide to leverage artificial intelligence for comprehensive customer understanding and exceptional service delivery. The company’s unwavering commitment to excellence and innovation has facilitated the expansion of its partner program and the establishment of a continuously growing global presence, guaranteeing tailored managed services and consulting to meet local demands.
About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization, and configuration.
Media Contact: Giada Longo
Email: giada.longo@sandsiv.com
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