UPC Cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify
VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment. VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform [...]
October 16, 2014
Customer Analytics, Customer Experience, sandsiv+, Telecom, VOC HUB, Voice of the Customer
