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SANDSIV NEWS

Salt chooses SandSIV solution for the even more customer centric approach

Salt signed a contract with SandSIV to start a Voice of the Customer (VoC) program using a SaaS (Software as a Service) based customer feedback application. The VoC program solution works across multiple channels (web, email, SMS, IVR) in multiple languages.  Initial focus is on systematic short term customer ratings of interaction experience events (extending [...]

June 3, 2015 admin Customer Experience, sandsiv+, Telecom, VOC HUB, Voice of the Customer 0

Hypatia Research Group places SANDSIV in Galaxy™ Leadership Orbit

SANDSIV Ranks Highly in 2014 “Voice of the Customer” Vendor Evaluations Industry analyst and market research firm Hypatia Research Group recently announced the publication of its unique primary research study, entitled “Operationalizing Enterprise Voice of the Customer: Best Practices, Maturity Models, and 2014 Galaxy™ Vendor Evaluations.” Hypatia Research Group conducted a comprehensive vendor evaluation of 23 [...]

November 12, 2014 admin Market Research, sandsiv+, VOC HUB 0

UPC Cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

VoC Classify by SandSIV is an automated text classification engine, one that achieves a 94% accuracy rate in a live environment. VoC Classify is a statistical text classification application that has been developed by SandSIV, to provide a high-performance platform for classifying large volumes of customer feedbacks in real-time. In a live environment, with VoC [...]

October 16, 2014 admin Customer Analytics, Customer Experience, sandsiv+, Telecom, VOC HUB, Voice of the Customer Comments Off on UPC Cablecom achieving 94% accuracy in text classification with SandSIV’s VoC Classify

SandSIV Publishes New Customer Experience Management (CXM) Framework White Paper

Zurich, Switzerland, 16th June, 2014: SandSIV, a Swiss based expert in the field of Customer Experience Management (CXM), and developer of the VoC Hub, an end-to-end platform for capturing, analyzing and visualizing the Voice of the Customer (VoC), has just updated its in-house developed CXM Framework. SandSIV is a company that specializes in helping its clients [...]

June 16, 2014 admin Resources, sandsiv+ Comments Off on SandSIV Publishes New Customer Experience Management (CXM) Framework White Paper

SandSIV Launches Voice of the Customer Hub (VoC HUB™)

ZURICH, May 21, 2014 SandSIV, the Swiss developer of SaaS based Voice of the Customer technologies and recognized expert in Customer Experience Management, has just launched the VoC Hub™, a groundbreaking new unified Customer Intelligence platform that transforms big customer data flows into measurable and actionable business insights. SandSIV has a long track record of delivering [...]

May 21, 2014 admin sandsiv+, VOC HUB Comments Off on SandSIV Launches Voice of the Customer Hub (VoC HUB™)