Transforming the customer experience through the integration of advanced technology and strategic design
Zurich, Switzerland – October 23, 2024 – SANDSIV, a leading provider of Voice of Customer (VoC) technology, is proud to announce a strategic alliance with Akuyari, a company specializing in Strategic and Service Design, which focuses on people experience. This agreement marks a crucial step for both companies as they integrate their capabilities to transform customer experience management at a global level.
Akuyari, with its holistic approach and strategic vision, tailors its services to the needs of each company, regardless of its sector or size. With experience in industries and companies such as Toyota, Dexcom, Quirón Prevención, Endesa, Takeda, AEDAS, among others, Akuyari has established itself as a leader in the design and implementation of innovative on-off solutions for loyalty and retention.
They offer different specific services designed to diagnose a situation and quickly detect a solution in a short time. With the motto Your challenge is our challenge, they get fully involved using an agile and design methodology that allows them to address the challenges in a systematized way, achieving a feasible plan for implementation in the short and medium term.
Their services include Customer Experience (CX) and Employee Experience (EX) training, which transform the company’s overall approach. These programs enable the implementation of a customer-centric methodology across all levels, ensuring that both customers and employees enjoy exceptional interactions.
This collaboration will allow SANDSIV and Akuyari to integrate the sandsiv+ platform, Akuyari’s design methodologies, and AI permeating the entire process, which will benefit companies by gaining a deeper understanding of their customers, optimizing interactions, and maximizing loyalty at every touchpoint.
This milestone highlights the commitment of both companies to lead the shift towards an optimized customer experience, leveraging the power of artificial intelligence and data to create unique experiences.
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Flash quotes:
Mirko Buonerba, Global Partnership Manager at SANDSIV, commented, “The synergy with Akuyari represents a breakthrough in our goal to deliver fully personalized customer experiences. Together, we will propel companies into a new era of innovation and efficiency in CX.”Sonia Etxebarria, Founder of Akuyari, added: “This collaboration with SANDSIV represents a fundamental step in our mission to bring a strategic and holistic vision to business by focusing on people experience. By combining our capabilities, we will not only help companies better understand their customers, but also anticipate their needs in a more agile and personalized way. Together, we will create more meaningful and effective interactions at every stage of the customer journey, driving tangible and sustainable results.”
Sonia Etxebarria, Founder of Akuyari, added: “This collaboration with SANDSIV represents a fundamental step in our mission to bring a strategic and holistic vision to business by focusing on people experience. By combining our capabilities, we will not only help companies better understand their customers, but also anticipate their needs in a more agile and personalized way. Together, we will create more meaningful and effective interactions at every stage of the customer journey, driving tangible and sustainable results.”
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